For standard room reservations, cancellations must be made at least 48 hours prior to the scheduled check-in time to receive a full refund. Cancellations made within 48 hours of check-in will be subject to a one-night room charge.
Luxury and Presidential suite reservations require cancellation at least 72 hours prior to check-in for a full refund. Late cancellations will incur a charge equivalent to one night's stay.
Reservations during special events, peak seasons, or holidays may be subject to different cancellation policies. These will be communicated at the time of booking.
Failure to check in on your scheduled arrival date without prior notification will result in a charge equivalent to the full stay amount.
If you check out earlier than your scheduled departure date, you may be charged for the entire original reservation period.
Eligible refunds will be processed to the original form of payment within 5-7 business days.
In the event of circumstances beyond our control (natural disasters, etc.), alternative arrangements or refunds will be handled on a case-by-case basis.